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Have questions about our generators? Need help choosing the right model? Our power specialists are ready to assist you.

Contact Information

Headquarters

Haikou, Hainan, China

Phone / WhatsApp

+86 181 8029 3072
Fast response within 24 hours

Email

2781945905@qq.com
Reply within 24 hours

WhatsApp

+86 181 8029 3072
Chat with us instantly

Business Hours

Monday - Saturday: 9:00 AM - 6:00 PM (GMT+8)
Sunday: By appointment

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Frequently Asked Questions

Quick answers to our most commonly asked questions.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental US. Express shipping is available for 2-3 day delivery. International shipping times vary by destination, typically 7-14 business days. You'll receive a tracking number as soon as your order ships.

What's the warranty on your generators?

All PowerPeak generators come with a 2-year manufacturer warranty covering defects in materials and workmanship. Extended warranty options are available at checkout. Our warranty includes parts and labor for the first year, and parts only for the second year.

How do I choose the right size generator?

Add up the running watts of all devices you want to power simultaneously, then add 20-30% for startup surges (especially for motors like AC units, refrigerators, etc.). If you need help, our power specialists can recommend the perfect generator for your needs — just contact us!

What's the difference between inverter and regular generators?

Inverter generators produce clean, stable power (pure sine wave) that's safe for sensitive electronics like laptops, phones, and TVs. They're also quieter and more fuel-efficient. Traditional portable generators are typically more powerful and less expensive, but noisier and not ideal for sensitive electronics.

Can I return a generator if I'm not satisfied?

Yes! We offer a 30-day return window for unused generators in their original packaging. If your generator arrives defective, we'll cover return shipping and send a replacement right away. Just contact our support team to initiate a return.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination. You can see the exact shipping cost at checkout after entering your address. Customs duties and taxes may apply for international orders.

Do you offer bulk or wholesale pricing?

Absolutely! We offer competitive bulk pricing for orders of 10+ units. Perfect for retailers, contractors, rental companies, and organizations. Contact our sales team at sales@powerpeak.com with your requirements and we'll provide a custom quote within 24 hours.