Return & Refund Policy

30-Day Satisfaction Guarantee

At PowerPeak Generators, we stand behind the quality of our products. We offer a 30-day satisfaction guarantee on all new, unused products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• Must be within 30 days of delivery date
• Must be in new, unused condition with no signs of wear or damage
• Must be in the original packaging with all accessories, manuals, and documentation included
• Must have a valid proof of purchase (order confirmation or receipt)

What's not eligible for return?

• Used or damaged products due to misuse, neglect, or accident
• Products that have been disassembled or modified
• Custom or special-order items
• Industrial diesel generators (50KW+) — covered by warranty instead
• Gift cards and promotional items

Return Shipping Costs

• Defective or incorrect items: We cover all return shipping costs
• Change of mind / wrong size: Customer is responsible for return shipping costs
• Free shipping orders being returned: Our original shipping cost will be deducted from the refund

Return Process

1. Contact us at rentianrui6@qq.com with your order number and reason for return
2. We will review your request and provide a Return Merchandise Authorization (RMA) number within 2-3 business days
3. Pack the item securely in its original packaging
4. Ship the item back to the address we provide (we recommend using a trackable shipping service)
5. Once we receive and inspect the item, we will process your refund or exchange within 3-5 business days

Refunds

Refunds will be processed to your original payment method within 3-5 business days of receiving and inspecting the returned item. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your card issuer.

If your refund is not showing up, please contact us at rentianrui6@qq.com.

Exchanges

If you would like to exchange your product for a different model or size, please follow the return process above and place a new order for the desired item. This ensures the fastest processing time.

Warranty Claims

For items that are defective or fail within the warranty period, please see our Warranty Policy. Warranty claims follow a different process and may qualify for repair or replacement rather than a refund.

Contact Us

If you have any questions about our return policy, please contact us at rentianrui6@qq.com.