Shipping Policy

Processing Time

All orders are processed within 2-3 business days (excluding weekends and holidays). Orders placed before 12:00 PM (GMT+8) will be processed the same day.

You will receive a confirmation email once your order has been shipped, along with tracking information.

Shipping Methods & Delivery Times

We offer several shipping options to accommodate your needs:

• Standard Shipping — 10-15 business days (free on all orders)
• Express Shipping — 5-7 business days ($99.00)
• Freight Shipping — For industrial units (50KW+), 15-30 business days. A representative will contact you with a custom freight quote.

Shipping Costs

• Standard Shipping: Free on all orders
• Express Shipping: $99.00 (5-7 business days)
• Freight Shipping: Free on industrial units (50KW+)

International Shipping

We ship to over 100 countries worldwide. International orders may be subject to:

• Customs duties and taxes (the responsibility of the customer)
• Additional handling fees for certain remote locations
• Extended delivery times due to customs clearance

Please check with your local customs office for any additional charges that may apply before placing your order.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at rentianrui6@qq.com. We will work with the shipping carrier to resolve the issue and may offer a replacement or full refund at our discretion.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.

Contact Us

If you have any questions about our shipping policy, please contact us at rentianrui6@qq.com.